10 general skills or competencies (Job family competencies) for Senior SharePoint Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
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Level 2 Behaviors
(Light Experience)
Assists with end-user training to understand required features and functions of future technologies.
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Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
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Level 4 Behaviors
(Extensive Experience)
Creates training materials for end-users to optimize the value derived from applications.
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Level 5 Behaviors
(Mastery)
Champions activities to empower end-users to maximize performance for specific roles.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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7 soft skills or competencies (core competencies) for Senior SharePoint Administrator
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, activities, and processes of knowledge management.
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Level 2 Behaviors
(Light Experience)
Collects and prepares data for transformation into information used for knowledge capture.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with different teams to identify useful information for knowledge capture.
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Level 4 Behaviors
(Extensive Experience)
Creates a quality review process for the knowledge content to ensure the accuracy of the knowledge database.
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Level 5 Behaviors
(Mastery)
Establishes metrics to track and evaluate the effectiveness of the knowledge management initiatives.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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Summary of Senior SharePoint Administrator skills and competencies
There are 0 hard skills for Senior SharePoint Administrator.
10 general skills for Senior SharePoint Administrator, End-User Training, Technical Support, Content Management, etc.
7 soft skills for Senior SharePoint Administrator, Knowledge Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior SharePoint Administrator, he or she needs to be proficient in Knowledge Management, be skilled in Attention to Detail, and be skilled in Time Management.